Obviously, we always want to be your one-stop for resolving any complications you may experience while using Curo365, but sometimes, the issue lies with Microsoft and something happening on the Dynamics end. In those cases, in those (hopefully) rare instances, your Support Request will need to be sent to them for some escalated assistance.

When submitting a ticket, you need to be a Global Admin on your Environment, but other than that, no other special clearances are needed. Simply follow the instructions below!

From your Curo365 screen, click the Waffle on the top left of your screen, and whether it opens a Panel or a whole new Tab, click the Admin option.

Next, choose Show All on the left.

Then click the Dropdown arrow and choose New Service Request.

Here, you’ll need to play the game for a little bit. Go through describing your issue and pressing Enter.

Afterward, you should see the following option at the bottom of the page.

You can use any of these three options for Contacting Support.

OR look at the very bottom of the page to submit a new Service Request.

And that’s it! Your fate is now in the hands of Bill Gates and his many minions, and we wish you the best of luck!