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Quick Tip - SharePoint Folder Loading Error
Quick Tip - SharePoint Folder Loading Error

An explanation and resolution for when a specific Document Folder won't load in Curo365.

Vaughn avatar
Written by Vaughn
Updated over 3 years ago

Good morning. This is Matthew with Curo365 here with a quick tip video to help you solve a problem that I frequently see come through the help chat. And this is not a problem with, uh, with the software or with a bug or anything like that. This is a problem that just kind of happens whenever a user likes to stay organized and as someone who likes to stay organized, I completely understand it. So let's talk about what the problem is. We are here in the matter that we use for most things, the first matter, and we have this documents folder. This is connected to a SharePoint folder, and most of you, many of you use the SharePoint connector for your files. So these are here. Um, this is a connector for you to see what's in the SharePoint folder, but if you go to the actual SharePoint site and you come down, we find the first matter here. And we do find that all these files that are here are also, uh, also here. So here's what I see happen, uh, fairly frequently. Um, people will be in this folder here and they will say, ah, what is this big silly name? This just, I don't like all this extra stuff here that says, I want it to just say the first matter. And so, so they might jump back to the folder directory here and click the ellipsis and go to this rename option. And they go, you know what, I'm just going to name this the first matter and get rid of all this goofy extra stuff. So they rename it. And that's fine if you're really good about themselves, because that looks a lot cleaner than this does. However, that number, uh, that, that big long a reference ID there is actually how the connector works in Curo. So I'm going to come back to my matter here, and I'm going to refresh the page. And then when I go back to the documents folder here, I'm going to get this, uh, I'm going to get my documents, folder pulled up, but I'm going to get this big ugly red bar. And I'm going to go this worked before, or this works for every other matter. And all of a sudden I have a problem with this one. And if you look in this, um, information here, it's a lot of, it's a lot of jargon, but you're going to find file, not found, which is one of them. Um, and there's a couple other bits of information in here but what you're really looking for here is this one that says file not found. And the reason that it says file not found is because as far as it knows the file doesn't exist anymore, because it's actually looking for that big, long string of numbers that are sitting in your SharePoint folder, that all the rest of them have. So if I were to load up the matter for any of these other ones, uh, it would work in this one. It doesn't. So we know what the problem is when this suddenly happens. When it hadn't happened before we know as the user that we went and changed the name, how do we fix it? Well, we need to get the ID the way you get the ID is there's actually a second documents, uh, uh, tab hiding in related here. So if you click related and go to documents and we loaded up the very first thing that you're going to see here, and you can also, um, open the location to see what it's supposed to be. Uh, if, if for some reason it's not there, but the very first thing that you're going to see is the folder. And it's going to give you the name has been renamed to say, I can't find the folder that's supposed to be here. So all you have to do is copy this out, come back up here to go back to your, uh, SharePoint folder, rename it, put in what it's looking for. Save we've renamed the folder. And now when we refresh this one last time and click the documents tab, we note that we no longer have a big red ugly bar and our location has been restored. So this is just the result of renaming the folders in the actual SharePoint site, which is a very understandable thing to do. Um, but if you're using the SharePoint connector, don't rename the folders. And if you do rename the folders, this is how you solve it. So if you have any questions, comments, contributions, or concerns about this or anything else you can head to the help site and help dot curo365 dot com. You can send me a little chat using the, uh, little chat smiley box down here, or you can email me@helpacurathreesixtyfive.com. And as always, I hope you have a fantastic afternoon.

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